tkbd Responsible Gaming Commitment
At tkbd, we believe that gambling should always be a source of entertainment — never a cause of harm. Our responsible gaming programme gives every Bangladeshi player the tools, knowledge, and support needed to keep their play safe, controlled, and enjoyable at all times.
Strictly 21+ Only: tkbd is an adults-only platform. No person under the age of 21 years is permitted to register an account, place a bet, or participate in any game on the tkbd platform. Age verification is conducted at registration and before the first withdrawal is processed. Attempting to circumvent age verification is a serious violation of our Terms and Conditions and may be reported to relevant authorities.
Gaming Should Always Be Fun
tkbd is committed to maintaining the highest standards of player protection across every product on the platform — from cricket betting and live casino to BPL tournament wagers and slot games. We invest heavily in the tools, training, and partnerships that keep our players safe.
Responsible gaming is not an afterthought at tkbd — it is built into the core of how the platform operates. Every account has access to a full suite of self-management controls from the moment of registration. Our customer support team, available around the clock, is specially trained to assist players who feel their gambling habits may be causing concern.
We encourage all tkbd players to treat gambling as a form of paid entertainment, to set personal limits before they start, and to reach out for help without hesitation if they or someone they know is struggling with problem gambling. There is no shame in asking for support — we are here to help, not to judge.
What is Responsible Gaming? Responsible gaming means making conscious, informed choices about how, when, and how much you gamble. It means understanding that the house always has an edge, treating gambling as entertainment rather than income, and recognising the warning signs of problematic behaviour before they escalate.
Gambling is not a way to make money. Every casino game and sports bet carries a built-in house edge. Over the long term, the platform will always return less than it takes in. Never gamble with money you cannot afford to lose, and never chase losses with larger bets.
Need help right now? If you feel your gambling is out of control, contact our support team immediately at [email protected]. We can activate a cooling-off period or full self-exclusion on your account within minutes of your request.
Six Pillars of Player Protection
tkbd's responsible gaming framework is built on six core principles that guide every decision we make about player safety and platform integrity.
Every tkbd account is subject to mandatory age verification. Players must be 21 years or older to register. We cross-check identity documents during KYC and block accounts where age cannot be confirmed. No exceptions, no workarounds.
Players can set daily, weekly, or monthly deposit limits on their tkbd account at any time. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions.
Set a maximum session duration for your play. When your chosen time limit is reached, tkbd will automatically log you out and display a responsible gaming reminder. You can also set a daily play-time budget to monitor total hours spent on the platform.
If you need a short break from gambling, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, your account remains open but you cannot make deposits or place bets. The period cannot be shortened once activated.
Players who feel they need a longer break can request self-exclusion for 3 months, 6 months, 1 year, or permanently. Self-exclusion is permanent and cannot be reversed during the chosen period. We also make every effort to ensure self-excluded players do not receive marketing communications.
Our customer support team is available 24 hours a day, 7 days a week, including Eid, public holidays, and BPL tournament nights. Any player who contacts us with a responsible gaming concern is immediately escalated to a trained member of our player protection team.
Warning Signs of Problem Gambling
Problem gambling rarely appears overnight. Recognising the early warning signs — in yourself or someone you care about — is the first step toward getting help.
Increasing bet sizes or continuing to play in an attempt to win back money that has already been lost. This is one of the most common and dangerous patterns in problem gambling.
Regularly spending longer on the platform than originally intended, or feeling that hours have passed without realising it during a gambling session.
Using money set aside for rent, food, bills, education, or other necessities to fund gambling activity. This is a serious warning sign that requires immediate action.
Concealing gambling from family members, friends, or colleagues. Feeling shame or anxiety about the amount of time or money spent gambling.
Feeling significantly distressed, irritable, or anxious when not gambling, or when attempts to cut down or stop have been unsuccessful.
Missing work, study, or social and family commitments because of gambling. Prioritising gambling over relationships and professional obligations.
Needing to bet increasingly larger amounts to achieve the same level of excitement or satisfaction — a sign of developing tolerance, similar to addictive substance use.
Taking out loans, borrowing money from family or friends, or using credit cards to fund gambling deposits. Financial harm is one of the most serious consequences of problem gambling.
Making repeated unsuccessful attempts to cut back or stop gambling altogether. Feeling a compulsion to return to the platform even after deciding not to.
If you recognise three or more of the warning signs above in your own behaviour, we strongly encourage you to contact the tkbd support team immediately. You can request a cooling-off period, set stricter deposit limits, or initiate full self-exclusion — all within minutes. Early intervention makes a significant difference to long-term outcomes. Please do not wait until the problem becomes severe.
Your Self-Management Toolkit
Every tkbd account comes with a full set of responsible gaming controls. Here is how to use each tool and what it does.
Log in to your tkbd account and navigate to the Responsible Gaming section in your account settings. Choose daily, weekly, or monthly, then enter your preferred maximum deposit amount in BDT (e.g., ৳5,000 per week). The limit activates immediately.
Instant EffectSet the maximum number of hours you wish to spend on tkbd per day. You will receive an on-screen reminder when you approach your limit and will be automatically logged out when it is reached. You can also enable a session timer display during active play.
Automatic LogoutIf you feel you need a few days away from the platform, activate a cooling-off period (24 hours, 7 days, or 30 days) from your account settings or by contacting support. Your account data is preserved, but deposits and betting are suspended for the duration.
Cannot Be ShortenedFor longer-term exclusion, contact the tkbd support team by email and request self-exclusion for 3 months, 6 months, 1 year, or permanently. Self-exclusion is enacted within 24 hours of your confirmed request and cannot be lifted during the chosen period.
Up to PermanentCheck Your Gambling Habits
The questions below are adapted from widely used responsible gambling screening tools. They are intended to help you reflect honestly on your gambling behaviour. This is not a clinical assessment — it is a starting point for self-awareness.
If you answer "yes" to three or more of these questions, we strongly recommend reaching out to the tkbd support team or to an independent gambling support organisation for confidential guidance.
Your responses to this self-assessment are entirely private. tkbd does not monitor, record, or act on your answers — this exercise is for your benefit only.
This includes going back to deposit more after your initial budget was used up, or increasing bet sizes beyond your planned range.
Chasing losses is a key indicator of problematic gambling behaviour and can rapidly escalate the amount lost.
This includes arguments about the time or money spent gambling, or concerns raised by people close to you.
Financial borrowing specifically to gamble is a serious warning sign that requires prompt attention.
Withdrawal-like feelings when not gambling may indicate a level of dependency that benefits from professional support.
Using gambling as an emotional coping mechanism is associated with more severe problem gambling outcomes over time.
We Are Here to Help
If you are concerned about your gambling or that of someone you care about, please reach out to the tkbd responsible gaming support team. All enquiries are handled with complete confidentiality and without judgment. Our trained team is available every day of the year, including Eid and public holidays.
Email us anytime — responses within 2 hours on average · Available 24/7 · Confidential
Send a message to [email protected] with the subject line "Responsible Gaming Request" for priority handling by our player protection team.
Use the live chat feature on the tkbd platform at any time of day to speak directly with a support agent. For responsible gaming requests, ask to be transferred to the player protection team.
Any tkbd agent can activate an immediate self-exclusion on your account upon request. You do not need to provide a reason, and the exclusion takes effect the same day.
For independent support beyond tkbd, players in Bangladesh can seek guidance from qualified counselling services and mental health professionals in Dhaka, Chittagong, and other major cities.
Play Smart. Play Safe. Play with tkbd.
Responsible gaming starts with informed choices. Explore our platform with confidence, knowing that every tool you need to stay in control is right at your fingertips.